What Our Clients Are Saying

  • “I have found the Firecrest portal to be an excellent resource for training monitors, investigators and site staff.”    
     
    Operations and Science Leader
    European Pharma Company

  • “Firecrest helps provide consistent training on global studies and is particularly useful for long running studies which may experience changes in site staff.”
     
    Operations and Science Leader
    European Pharma Company

  • “The Firecrest portal is very user friendly and it is a great way of keeping investigators and site staff updated on study progress and any news.”  
     
    Operations and Science Leader
    European Pharma Company

  • “Firecrest has replaced any need for a Study Procedures Manual, providing all the required information in an easy to find format.”  
     
    Operations and Science Leader
    European Pharma Company

  • “By partnering with Firecrest, I have been able to maximize the consistency and effectiveness of the training for our investigator site staff.”
     
    Operations and Science Leader
    North American Pharma Company

  • “From their state of the art Visit by Visit guide to their helpful, knowledgeable, friendly staff, my experience with Firecrest confirms to me that I’ve partnered with true leaders in the global clinical research industry.”
     
    Operations and Science Leader
    North American Pharma Company

  • “The investigators and their staff have truly enjoyed the Firecrest modules and many of them use the modules to train the rest of their internal staff.”
     
    Clinical Study Manager
    North American Pharma Company

  • “The Firecrest study web portal has been a valuable training tool for both site personnel and internal study team members.”
     
    Clinical Trials Operations Manager
    North American Pharma Company

  • “Firecrest has established the "high bar" in the industry with regard to web-based protocol training, tracking and metric reporting.”
     
    Senior Clinical Trial Manager
    North American Pharma Company

  • “The  Firecrest portal was an incredible resource tool for our sites and a key management tool for our clinical trial managers.”
     
    Senior Clinical Trial Manager
    North American Pharma Company

  • “I can't imagine executing a trial without the support of Firecrest.”

    Senior Clinical Trial Manager
    North American Pharma Company
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    Customer Support

    Service. Ignited.

     

    All of Firecrest's services are deployed on a secure, dedicated, Web-based Investigator Portal. Firecrest provides complete service and support for all aspects of the portal 24/7, 365 days a year, which means any problem from anyone can be quickly and efficiently resolved.

     

    The portal gives study personnel around-the-clock global access to EDC, IWRS, training programs, the Visit-by-Visit Guide, and Meeting Center Manager, as well as Study Packs, news, documents, reports, and metrics pertinent to a particular study. All study personnel are assigned a unique username and password, and access is managed according to the user's role in the study. Support, including portal design, access rights, adding and removing users and sites, updating news and events, and maintaining study documents is handled by the Firecrest technical support team.

     

    Intuitive and easy-to-use, the portal is deployed in eighteen languages and is fully localized for global studies. It can support multiple studies with a single username and password, making it especially useful for sponsors. Because the portal is deployed as a Software as a Service (SaaS) model, study teams get the portal they want without the headache of configuring, testing, administering, hosting, and maintaining their own site.